Additional Support

We understand that some of our members may need extra help from time to time. Whether you're dealing with a health issue, difficulties with sight or speech - or something else - we know that your ability and energy to deal with us may be affected.

We’re happy to help you in any way we can. Below are some examples of ways we can help, but if you need anything that’s not listed, just let us know:

  • If you have hearing or speech difficulties, you can use Relay UK to communicate with us by phone.
  • If you're a British Sign Language (BSL) user, we've partnered with the SignLive service which you can use to chat to us.
  • We can send documents in large print or Braille.
  • We’re trained Dementia Friends so we can give extra help to people living with dementia.
  • All our member-facing staff are trained to put people at ease and take extra time if needed.

On this page you'll find contact details for organisations who can help with a variety of issues. If you need help with your Pension Protection Fund account please don't hesitate to contact us. You may also find the information you need in our FAQs, Video Zone and booklets.

Notify us of your needs

If you'd like to let us know how our member services team can best support you, you can message us through our secure messaging service. We can add this to your record so you don’t have to tell us about your needs again. We’ll only use this information to improve our service and your experience.

Alternatively, you can call us on 0330 123 2222 or write to us at PO Box 254, Wymondham, NR18 8DN to advise us of your needs.

Financial Assistance Scheme (FAS)

FAS Member Services
Financial Assistance Scheme
PO Box 287
Wymondham (pronounced Wind-am)
NR18 8EZ

Telephone: 0330 678 0000
International Callers: 0044 208 406 2121
Email: [email protected]

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.

Member website: www.fasmembers.org.uk
Corporate Website: www.ppf.co.uk

Monday to Friday, 9am to 5:30pm

Pension Protection Fund

PPF Member Services
Pension Protection Fund
PO Box 254
Wymondham (pronounced Wind-am)
NR18 8DN

Telephone: 0330 123 2222
International Callers: +44 (0)208 633 4902
Email: [email protected]

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.

Member website: www.ppfmembers.org.uk
Corporate Website: www.ppf.co.uk

Monday to Friday, 9am to 5:30pm

The Pension Advisory Service (TPAS)

Offers free information and advice about State Pensions or company, personal, stakeholder or occupational pensions.

Telephone: 0800 011 3797
Website: www.pensionsadvisoryservice.org.uk

Monday to Friday, 9am to 5pm

The Pension Service

Government service offering help and advice for queries relating to State Pensions.

Telephone: 0800 731 7898
Textphone: 0800 731 7339

Monday to Friday, 8am to 6pm

Pension Tracing Service

Find contact details for lost or unclaimed pensions, where members do not have compensation with us and don’t know who their scheme administrators are.

Telephone: 0800 731 0193
Outside UK: +44 191 215 4491
Text phone: 0800 731 0176

Monday to Friday, 8am to 6pm

Citizens Advice

Offers free, confidential and impartial advice on money, benefit, housing or employment problems.

Telephone (England): 03444 111 444
Telephone (Wales): 03444 77 20 20
Text phone: 03444 111 445
Website: www.citizensadvice.org.uk

Monday to Friday, 8am to 6pm

Target

Target Professional Services (UK) Ltd,
First Floor Offices,
4 Ellis Square, Manor Road,
Selsey, West Sussex,
PO20 0AY

Freephone: 0800 988 1255
Outside Uk: +44 1243 601333
Email: [email protected]

Monday to Friday, 9am to 5pm

HM Revenue & Customs

Pay As You Earn & Self Assessment
HM Revenue and Customs
BX9 1AS

Telephone: 0300 200 3300
Outside UK: +44 135 535 9022
Text phone: 0300 200 3319

Monday to Friday 8am to 8pm, Saturday 8am to 4pm

HMRC PAYE Ref : 948/KZ68905

Samaritans

Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK and Ireland, often through their telephone helpline.

Website: www.samaritans.org
Email: [email protected]

Call free at any time from any phone on:
116 123 (UK)
116 123 (ROI)

24 hours a day, 365 days a year

Age UK

Age UK can provide information on the different types of Power of Attorney, how to set up and the costs.

Website: www.ageuk.org.uk
Telephone: 0800 678 1602
Outside of the UK: +44 203 033 0623