Contact Us

Give us a call

The cost of calling us will vary depending on your phone operator. You can find indicative costs here. Our opening hours are 9 am to 5:30 pm, Monday to Friday, excluding English public holidays.

Telephone: 0330 678 0000
Overseas members: +44 (0)208 406 2121

Write to us

Financial Assistance Scheme,
PO Box 287,
NR18 8EZ

Email: [email protected]
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.

If your email is a request or question that doesn’t need a change to your personal details, we’ll aim to respond within 10 working days.

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