Contact Us

Give us a call

Telephone: 0330 678 0000
Overseas members: +44 (0)208 406 2121
Textphone: 0845 600 2542  (for customers who are deaf or who have impaired hearing or speech)

The cost of calling us will vary depending on your phone operator. You can find indicative costs on the Ofcom website.
Our opening hours are 9 am to 5:30 pm, Monday to Friday, excluding English bank holidays.

Write to us


Financial Assistance Scheme
PO Box 287 
NR18 8EZ

Visit our website