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If you think you are entitled to FAS payments or were a member of a scheme that qualified for FAS and you haven’t received any information from us, please contact us on 0330 678 0000 or +44 (0)208 406 2121 if you are overseas, and we can discuss this with you.

You'll be eligible to start receiving your FAS payments at your Normal Retirement Age (NRA). This will be any age from 60 or 65 unless you have ill health. For more information on ill health please read our 'Early Payments for Ill Health' booklet.

You can find your exact NRA on the FAS member website. Register now to access your benefit statement. booklet.

You can find out how much FAS assistance you will receive by checking your benefit statement on the FAS member website. Register now to access your benefit statement.

Receiving FAS payments could affect any state benefits that you may already receive, such as Employment and Support Allowance, Pension Credit and Housing Benefit among others. If you are receiving FAS payments, you should tell the office that pays your state benefits.

The FAS cap is set at £35,256 for anyone whose entitlement begins between 1 April 2018 and 31 March 2019.

The cap will be increased in line with increases to inflation measured annually from September to September. If there is no increase in inflation for that period, the FAS cap will be the same as it was for the previous 12 months.

If you haven't heard from us regarding your FAS payments then please get in touch with us on 0330 678 0000 or +44 (0)208 406 2121 if you are overseas, or email us at fasmembers@ppf.co.uk. Any payments due to you will be back-dated.

The treatment of defined benefit AVCs is determined by the trustees of your pension scheme. You should contact your trustees for more information on your defined benefit AVCs.

Defined Contribution AVCs are ignored for the purposes of the FAS. Your scheme is responsible for providing any benefits in relation to such contributions and no additional assistance will be provided.

Please have a look at pages 5 - 7 of our 'When Your Retire' booklet for more information about increases.

Most FAS members will be able to see a forecast of their FAS entitlement using the FAS benefit modeller. Register now to access the benefit modeller.

If you have any concerns about your FAS payments or the data we hold please get in touch with us on 0330 678 0000 or +44 (0)208 406 2121 if you are overseas, or email us at fasmembers@ppf.co.uk.

Under current regulations you may only take your FAS payment early in the event of ill health. Please see our 'Early Payment for Ill Health' booklet which provides details of potential eligibility.

These changes don't apply to the FAS and therefore your entitlement to FAS payments doesn’t change. You will still receive a regular payment from us rather than a lump sum.

If your FAS assistance is not yet in payment, then your options on retirement will be unaffected by the changes.

The FAS cap is set at £35,256 for anyone whose entitlement begins between 1 April 2018 and 31 March 2019.

The cap will be increased annually in line with increases to inflation measured annually from September to September. If there is no increase in inflation for that period, the FAS cap will be the same as it was for the previous 12 months. 

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