These can all be changed online providing you have scans of the appropriate documents ready to upload. When logged in, click on ‘View Personal Details’ which is accessible via ‘My Details’ in the main menu bar at the top of the page to view what we currently have on record for you. Click on the ‘Update’ button next to the information that needs to be changed and follow the on-screen instructions.
Please note that if the documents you're providing are not in English they need to be accompanied by a translation from a qualified person. You'll be able to upload supporting documents once your first document has been uploaded.
If you’re only changing your title, no document is necessary. Select ‘No Document – Title Change Only’ from the ‘What Document will you be uploading?’ dropdown menu on the ‘Update my name’ screen.
However, if you’re changing your title to 'Sir' we'll need some support documentation in the form of a letter from Her Majesty The Queen. Please send a copy to our postal address below.
To change your name we’ll need scans of any of the following depending on the situation
- Deed poll
- Driving licence
- Passport
- Marriage certificate
- Civil partnership certificate
- Birth certificate
- Revised birth certificate
- Decree Absolute
To change your National Insurance number we’ll need a scan of either:
- A letter from the HMRC confirming your National Insurance number or;
- A letter from the National Insurance office confirming your National Insurance number
To change your date of birth we'll need scans of:
- Birth certificate
- Revised birth certificate
- Driving licence
- Passport
Supported file types include: BMP; JPEG; JPG; PDF; PNG; and TIFF (max file size 5MB).
If you’re unable to register and log in, please send the relevant copies to:
Financial Assistance Scheme
PO Box 287
WYMONDHAM
NR18 8EZ
If you're unsure what documents to upload or to send us, please don't hesitate to give us a call on 0330 678 0000.