What's your question about? Select a topic from the drop down list below to filter through our FAQs:

Filter

You can register here. Simply follow the instructions to complete registration. Make sure you have a copy of your National Insurance Number and FAS reference number to hand. You can find your FAS reference number on any letter we've sent to you.

If you’re having trouble, please contact us on 0330 678 0000 or +44 (0)208 406 2121 if you are overseas.


When you registered on the FAS member website, you created an account with your personal login details: a username and password. Enter these details in the login fields and fill out the security code you’ll receive afterwards.

We use security codes to keep your personal information secure. 

A security code is a unique six-digit number generated when you log-in, register or reset your password.

The six-digit security code will be sent to your mobile phone as a text message. If you're using a landline then you'll get a voice message. 

These codes expire after 10 minutes and can only be used once so please delete your code after use. 

Yes you can. During registration you’ll be asked to fill out the contact number you wish to receive security codes on.

This can be a mobile number where the security code will be received as a text message, or a landline where the security code will be received as a voice message (e.g.167299 would then be read out loud as one-hundred-and-sixty-seven-thousand-two-hundred-and-ninety-nine).

If you choose your landline, you’ll have to make sure SMS or text messages are enabled on your phone, otherwise your security code won’t come through. You can contact your service provider to arrange this. 

If you’ve registered with your landline to receive security codes, make sure SMS or text messages are enabled on your landline. You can contact your service provider to arrange this. 

If you’ve registered with your mobile and aren’t receiving security codes:

  • Check your signal. If you have poor mobile reception, you can download certain apps on your mobile phone that make it possible to send and receive texts and calls using an internet connection rather than your mobile network - this is called Wifi-calling.
  • Do you live abroad in the EU, Australia, or New Zealand? Make sure you entered your phone number with your country code (e.g. +3319302020)

Each security code is valid for 10 minutes. If you don't enter the six-digit code within 10 minutes during login or a password reset, you'll need to restart the login or forgotten password process to generate a new security code. 

If you don't enter the six-digit code within ten minutes during registration then you'll need to call us on 0330 678 0000 or +44 (0)20 406 2121  if you're calling us from abroad.

If you enter the security code within 10 minutes of receiving it but you get the message 'Incorrect Authentication Details' on your screen, you may have mistyped some digits. You can try two more times to enter the same code. If the same error message shows after three attempts, click the ‘Cancel’ button and restart the login or forgotten password process to receive a new security code.

If you make more than three incorrect attempts to enter our security code, you’ll lock your account. If this happens during registration, you'll have to give us a call 0330 678 0000, or +44 (0)20 8633 4902 if you're calling us from abroad.

If you get this error message, please check that you entered your date of birth, phone number, email, and National Insurance Number (NINo) correctly. 

If you use your keyboard to type in your date of birth, it should be entered dd/mm/yyyy format. If you want to use the calendar, make sure you select the month first, followed by the year, then finally the day. Not following that order will prompt the calendar to close.

Are you using a UK phone number?

  • Enter the number as it is, you don’t need an additional code
  • Make sure there are no gaps between any of the numbers you enter
  • E.g. 07123456789

Are you using a non UK phone number?

  • Find out what your country code is. If for example you’re calling from France, the first digits you’d enter would be +33. Other country code examples are +1 for the USA, +61 for Australia, or +49 for Germany
  • The country code should be followed by your mobile phone number or landline. If your phone number starts with a zero, don’t include it. E.g. if your French mobile number is 0123456789, you’d enter +33123456789
  • Make sure there are no gaps between any of the numbers you enter
  • If you have any problems registering your overseas number, please call us on +44 (0)20 8633 4902

Please enter your email in the following format: yourname@yourprovider.com.

Your National Insurance Number starts with two capital letters, followed by six digits and a final capital letter, e.g. AB123456C. Don’t enter any other characters or spaces.

You may want to set your preferred method of contact to email if you want us to contact you by email rather than post. 


You can choose anything as your username, as long as it’s easily remembered by you. We recommend choosing your email address.

Security questions are personal questions only you know the answer to. It’s an additional security measure that helps us identify you, and protect the data we hold about you.

Make sure you can easily remember your username, as you won’t be able to reset it online.

If at any time you forget your username, you’ll need to give us a call on 0330 678 0000 to help resolve the issue.

If you forget your password, click on the ‘Forgotten password’ link on the home page. Enter your username and the phone number you previously registered to receive your security codes on. After submitting those details, you’ll receive the six-digit security code, you’ll then need to enter to proceed. You’ll then have to type in your new password twice. Click the ‘Submit’ button and your new password is set. You can now log-in.

If you’re on a page for more than 10 minutes without clicking on anything, the member website will time out. When this happens, you'll get a message telling you that your session has expired and you'll need to log on again using your username and password. This is a security feature.

Yes. After logging in, click on ‘My Details’ in the menu bar, then select ‘View Personal Details’ in the dropdown list. You’ll get an overview of your personal details, and can click the ‘Change’ button next to them if you want to make any changes. You can also select one of the other links in the list that will directly lead you to the pages to change your address, password, or security questions.

To change your mobile phone number – or your landline, if that’s the number you used for registration and receiving security codes – an extra security measure is in place: you’ll need to contact us on 0330 678 0000.

In future, you'll be able to decide how you would like to receive communications from us, by email, by post or by SMS. We'll keep you posted about when this new functionality will become available.

Under the menu ‘My Choices’ you can either select ‘Membership Details’ and click the ‘Change’ button next to the ‘Nominated Beneficiary’ section at the bottom of the page, or directly select ‘Nominate Beneficiaries’.

You will then have to fill out the name and date of birth of your requested beneficiary. Tick the ‘Yes’ boxes below to agree with the statements, then click ‘Submit’. You’ll immediately be redirected to the ‘Membership Details’ page where your newly selected beneficiary will show.

Clicking on the small printer icon in the top right corner of the screen and following the instructions will help you print the page you’re on.

To print your P60 or payslips click the ‘Print Document’ button above the file. 

If you’re receiving FAS payments from us then you will be able to view your P60s by selecting ‘My Payslips’ under ‘My Payments’. A list of all your payslips and P60s will appear. Click on ‘View Payslips’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.

If you’re receiving FAS payments from us then you will be able to view your payslips by selecting ‘My Payslips’ under ‘My Payments’. A list of all your payslips and P60s will appear. Click on ‘View Payslips’ or ‘View P60’ next to the relevant file, this will show your payslip or P60 below.

If you’re not yet receiving FAS payments, you may find your online benefit statement under ‘My Payments’ in the main navigation menu.

The online benefit statement is an estimate of your FAS payment at your normal retirement age, ignoring future inflation. It’s based on the information we hold about you.

  1. The benefit statement provides an estimated value of your FAS payment at normal retirement age. This allows for increases on your payment in line with inflation based on FAS rules up to the current date.
  2. The FAS cap is set at £35,256 for anyone whose entitlement begins between 1 April 2018 and 31 March 2019. If your FAS payment exceeds this figure, the cap will be applied to the figures shown on this statement.
  3. There are certain circumstances where we may not be able to produce your online benefit statement. If this is the case, you’ll need to get in touch with us for a benefit statement by calling 0330 678 0000 or using the secure mailbox to send us a message.

The benefit modeller tool is for members who are eligible to take up to 25 per cent of their FAS assistance as a tax free cash amount. By dragging the slider you can increase or decrease the amount of tax free cash. Dragging the slider to 100 allows you to see the full amount of tax free cash available to you. 

The bars show you a visualisation of how the tax free cash amount you have selected will impact your annual pension. Underneath the bars is a green + button. Selecting this button will open the comparison table. You can save your options to the table and compare them side by side.

The benefit modeller visualises what your FAS payments might be at your normal retirement age and, if eligible, your available lump sum entitlement. The figures are based on the information we hold about you and the calculations ignore future inflation.

  1. You may be able to take some of your FAS payment as a Pension Commencement Lump Sum (tax free cash). When this is the case, the benefit modeller will show a ‘maximum lump sum’ figure and the amount of annual FAS payment you’re entitled to after allowing for the lump sum. You can then use the modeller to select lower percentages of the lump sum that’s available to you. These figures are calculated using the current factors which convert annual FAS payments into a cash amount. Bear in mind that these factors could change. You can view our factors here.  
  2. If you are a top-up member, your former scheme will have secured benefits for you before the scheme fully wound-up. As a top-up member you’re not eligible for a tax free cash lump sum from the FAS, but if your scheme bought you an annuity you may be eligible to receive one from your annuity provider. You should contact them for more details.
  3. The higher the lump sum you select, the lower the annual FAS Payment you’ll be able to receive. You won’t be able to give up all your annual FAS assistance for a lump sum amount as there is a maximum limit to the amount of lump sum you can take. 
  4. The benefit modeller shows lump sum figures and annual figures rounded down to the nearest £1. 
  5. The FAS payment figures shown above are estimates and cannot be guaranteed. 
  6. The FAS cap is set at £35,256 for anyone whose entitlement begins between 1 April 2018 and 31 March 2019. If your FAS payment exceeds this figure, where appropriate, the cap will be applied to the figures shown on the modeller.
  7. The benefit modeller provides an estimated value of your FAS payment at normal retirement age. This allows for increases on your payment in line with inflation based on FAS rules up to the current date (i.e. the day you use the benefit modeller to produce an estimate of your FAS payments). However, note that the benefit modeller ignores future inflation which means all values are in today’s money.
  8. There are certain circumstances where the benefit modeller may not be able to produce an estimate of your FAS payments. If that’s the case, you’ll need to get in touch with us for a retirement quote by using the contact details shown below.

Contact us

By sending us an email on fasmembers@ppf.co.uk
By giving us a call on 0330 678 0000 or if you are overseas +44(0)208 406 21 21.


Print Page